Customer Service Specialist
Westridge Marketing is an e-commerce company that has a simple business philosophy, but a lofty mission of enriching and simplifying peoples lives. What started as one small online shop - LuggagePros.com - has grown rapidly into a family of niche retail sites, a line of private label products, and a charity program that helps people in need throughout the world.
Currently we are seeking a driven, full-time Customer Service Specialist to join our team.
The Customer Accounts Specialist role at Westridge Marketing has two primary responsibilities - provide superior customer service to our customers and manage effective working relationships with our vendors. Tasks and projects should be in support of these responsibilities and should align with company goals for driving revenue growth.
Responsibilities include, but are not limited to, the following:
Answer phone calls, reply to emails, and use our live chat service to assist customers
Process Orders via phone and site
Vendor relationship management
Resolving issues related to pending orders
Create custom quotes for corporate clients and volume orders
Perform price checks for assigned vendors, as determined by Merchandising team
Incoming order management
Participate in initiatives that encourage business growth
Requirements for the position include:
Bachelors Degree preferred.
2-5 years of experience. Recent college graduates are welcome to apply.
Excellent oral and written communication skills.
Professional, organized, and able to handle multiple, shifting priorities.
Ability to solve complex business problems.
Curious by nature and driven to learn.
Friendly, outgoing personality.
Proven track record of achievement and success.
Please submit a cover letter, resume, and salary requirements for consideration.
Estimated Salary: $20 to $28 per hour based on qualifications.
Currently we are seeking a driven, full-time Customer Service Specialist to join our team.
The Customer Accounts Specialist role at Westridge Marketing has two primary responsibilities - provide superior customer service to our customers and manage effective working relationships with our vendors. Tasks and projects should be in support of these responsibilities and should align with company goals for driving revenue growth.
Responsibilities include, but are not limited to, the following:
Answer phone calls, reply to emails, and use our live chat service to assist customers
Process Orders via phone and site
Vendor relationship management
Resolving issues related to pending orders
Create custom quotes for corporate clients and volume orders
Perform price checks for assigned vendors, as determined by Merchandising team
Incoming order management
Participate in initiatives that encourage business growth
Requirements for the position include:
Bachelors Degree preferred.
2-5 years of experience. Recent college graduates are welcome to apply.
Excellent oral and written communication skills.
Professional, organized, and able to handle multiple, shifting priorities.
Ability to solve complex business problems.
Curious by nature and driven to learn.
Friendly, outgoing personality.
Proven track record of achievement and success.
Please submit a cover letter, resume, and salary requirements for consideration.
Estimated Salary: $20 to $28 per hour based on qualifications.
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