Collections Representative - Portfolio - Minnetonka
Company Name:
TCF Bank
Title: Collections Representative - Portfolio - Minnetonka
Location: US-MN-Minnetonka-11100 Wayzata Blvd
Job Number: 00HPK
Position Summary
Responsible for the overall effective management of delinquency levels of an assigned group of accounts (portfolio) in the 5-91 day aging categories. This involves making of outbound calls and sending letters to delinquent customers as necessary to collect past due amounts. Reconcile payment and billing histories. Various reporting responsibilities, as well as account preparation for transfer to attorneys and agencies. Periodically analyze credit information from various sources in order to recommend appropriate remedies to problem accounts.
Responsibilities
Manage delinquency levels within the assigned portfolio of accounts through the use of outbound calls, letters and use of third party providers. Make outbound calls in sufficient enough volume to maintain acceptable delinquency levels. Use collections letter series as a tool to manage delinquency levels within the assigned portfolio requested.
Account reconciliation of complex payment and billing histories.
Analyze credit information (credit bureau reports, D&B's and Paynet reports that are used in the process reviewing troubled accounts for extensions and rewrites.
Communicate with customer, customer's representative(s) and internal department(s) so that delinquency issues can be resolved.
Communicate recommendations for extensions and rewrites based upon the analysis of relevant financial information.
Evaluate accounts and recommend additional actions to be taken such as placement of accounts with collection agencies or attorneys.
Other duties and responsibilities as apparent or assigned.
Qualifications: Minimum Qualifications
High school diploma or equivalent work experience.
Minimum one year customer service or collections experience.
Strong technical and PC skills.
Solid customer service skills.
Work as part of a team in a fast-paced environment.
Maintains appropriate and professional behavior.
Excellent written and verbal communication skills.
Preferred Qualifications
Associate degree in business or related field or equivalent work experience.o
1-3 years customer service/collection experience.
About TCF
Established in 1923, TCF is one of the top performing banks in the nation - and throughout its history has maintained a strong foundation. TCF has over 350 branches in Minnesota, Illinois, Michigan, Colorado, Wisconsin, Indiana, Arizona and South Dakota, providing retail and commercial banking services. TCF also conducts commercial leasing and equipment finance business in all 50 states, commercial inventory finance business in the U.S. and Canada, and indirect auto finance business in over 30 states.
TCF's Got Talent
There are many great reasons to grow your career at TCF
TCF's Got Rewards
We value and reward team members who strive to put The Customer First on a daily basis
TCF's Got Opportunity
We facilitate opportunities for career advancement and promote from within whenever possible
TCF's Got Education
We have an excellent team member training program and opportunities for education reimbursement
TCF's Got Community
The TCF Foundation provides our team members with great opportunities to be involved in the community.
TCF is proud to offer a community financial literacy program.
We encourage and reward our team members to refer friends and family to work at TCF
Benefits
TCF encourages open employee communications and promotes from within whenever possible.
We offer competitive pay, a comprehensive benefits plan, and opportunities for career advancement. For more details on our benefits, click on the Employee Benefits link on our career page.
Proud to be an equal opportunity employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law. TCF is proud to be an affirmative action/equal opportunity employer. Minority/Female/Disabled/Veteran. Job: Collections/Loss MitigationEstimated Salary: $20 to $28 per hour based on qualifications.
TCF Bank
Title: Collections Representative - Portfolio - Minnetonka
Location: US-MN-Minnetonka-11100 Wayzata Blvd
Job Number: 00HPK
Position Summary
Responsible for the overall effective management of delinquency levels of an assigned group of accounts (portfolio) in the 5-91 day aging categories. This involves making of outbound calls and sending letters to delinquent customers as necessary to collect past due amounts. Reconcile payment and billing histories. Various reporting responsibilities, as well as account preparation for transfer to attorneys and agencies. Periodically analyze credit information from various sources in order to recommend appropriate remedies to problem accounts.
Responsibilities
Manage delinquency levels within the assigned portfolio of accounts through the use of outbound calls, letters and use of third party providers. Make outbound calls in sufficient enough volume to maintain acceptable delinquency levels. Use collections letter series as a tool to manage delinquency levels within the assigned portfolio requested.
Account reconciliation of complex payment and billing histories.
Analyze credit information (credit bureau reports, D&B's and Paynet reports that are used in the process reviewing troubled accounts for extensions and rewrites.
Communicate with customer, customer's representative(s) and internal department(s) so that delinquency issues can be resolved.
Communicate recommendations for extensions and rewrites based upon the analysis of relevant financial information.
Evaluate accounts and recommend additional actions to be taken such as placement of accounts with collection agencies or attorneys.
Other duties and responsibilities as apparent or assigned.
Qualifications: Minimum Qualifications
High school diploma or equivalent work experience.
Minimum one year customer service or collections experience.
Strong technical and PC skills.
Solid customer service skills.
Work as part of a team in a fast-paced environment.
Maintains appropriate and professional behavior.
Excellent written and verbal communication skills.
Preferred Qualifications
Associate degree in business or related field or equivalent work experience.o
1-3 years customer service/collection experience.
About TCF
Established in 1923, TCF is one of the top performing banks in the nation - and throughout its history has maintained a strong foundation. TCF has over 350 branches in Minnesota, Illinois, Michigan, Colorado, Wisconsin, Indiana, Arizona and South Dakota, providing retail and commercial banking services. TCF also conducts commercial leasing and equipment finance business in all 50 states, commercial inventory finance business in the U.S. and Canada, and indirect auto finance business in over 30 states.
TCF's Got Talent
There are many great reasons to grow your career at TCF
TCF's Got Rewards
We value and reward team members who strive to put The Customer First on a daily basis
TCF's Got Opportunity
We facilitate opportunities for career advancement and promote from within whenever possible
TCF's Got Education
We have an excellent team member training program and opportunities for education reimbursement
TCF's Got Community
The TCF Foundation provides our team members with great opportunities to be involved in the community.
TCF is proud to offer a community financial literacy program.
We encourage and reward our team members to refer friends and family to work at TCF
Benefits
TCF encourages open employee communications and promotes from within whenever possible.
We offer competitive pay, a comprehensive benefits plan, and opportunities for career advancement. For more details on our benefits, click on the Employee Benefits link on our career page.
Proud to be an equal opportunity employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law. TCF is proud to be an affirmative action/equal opportunity employer. Minority/Female/Disabled/Veteran. Job: Collections/Loss MitigationEstimated Salary: $20 to $28 per hour based on qualifications.
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