Senior Sales Manager
Company Name:
Sage Hospitality Resources
Sage Hospitality is coming to Minnetonka! As we transition the Minneapolis Marriott Southwest into our Premium Branded division we are looking to hire a Senior Sales Manager to lead this property to success.
We are recognized as an innovative leader in the industry, specializing in the management of Premium Branded hotels. Sage owns and operates hotels representing many internationally known brands including Starwood, Marriott, Intercontinental, Hilton and many others.
Why work for us? We have competitive benefits for our associates but more importantlyTalent is the #1 initiative of our organization. We are focused on developing people and giving them opportunities to make a job a true career. So if you are looking to grow into leadership roles and have a true passion for our industryJOIN US!
Founded in 1984, Sage Hospitality has approximately 6,000 associates nationwide and is based in Denver, Colorado. Culturally we strive to enrich the lives of the associates, guests and the community. We base our actions on our strong values and guiding principles which consist of Integrity, Pride and Team Spirit, Personal and Professional Development, Extraordinary Guest Experiences, Engaging In Our Communities and Driving Performance.
POSITION FOCUS
Meets and exceeds revenue goals by developing new accounts and growing current hotel accounts in a profitable and win-win selling approach.
SERVICE CULTURE FOCUS
To support Sage's Vision of being recognized by our customers as the best in our business through ensuring a culture that makes the ordinary extraordinary! You should champion this culture in every touch point of our business from our associates, guests, owners and communities. The service and courtesy you extend and promote on a daily basis will ensure a healthy and productive culture of serving others with excellence.
ESSENTIAL RESPONSIBILITIES
Achieves a minimum of 90% of productivity goals and 100% of activity goals, as established by management.
Direct Sales: Targets results-oriented high revenue potential sales calls to ensure a successful direct sales program, in
accordance with goals established by department budget and marketing plan. Must have own reliable transportation and possess a valid state drivers license in order to make sales calls.
Key Account Management: Maximizes current hotel key accounts by identifying and capturing those that offer revenue
growth.
New Account Development:: Captures competitor''s accounts through networking, research and reader board surveys in order to target and solicit those most probable to generate new business. Acquires referrals from existing accounts: Follows up on all leads within 48 hours of receipt in an effort to create new business for the hotel, and, when appropriate, sends leads to other Sage hotels. Plans and implements an on-going Targeted Account Development hit list in order to create new revenue and acquire valuable hotel contacts, and contracts. Continually targets and prospects for new business through telemarketing, individual creativity and innovation.
Yield Management: Utilizes yield management techniques by profitably negotiating room rates and function space
commitments in order to enhance the hotel''s financial performance.
Account Service and Management: Maintains well-documented, accurate, organized and up-to-date file management system in order to serve client and employer in the most expedient, organized and knowledgeable manner. Develops strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction.
Develops customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues. Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner.
Product Knowledge: Conducts research, surveys, personal investigation and studies market place and territory in order to effectively capitalize on the hotel''s strengths and competitor''s weaknesses and capabilities.
Time Management: Focuses on revenue-producing activity and maximizes selling time by dedicating a minimum 90% work time on direct sales efforts. Professionalism: Controls expenses while traveling on the property''s behalf in order to minimize department and hotel costs.
Represents themselves, the hotel and Sage Development Resources, Inc. with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude at all times. Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all
co-workers for the best overall performance of the hotel. Displays a neat, clean, and business-like appearance at all
OTHER RESPONSIBILITIES
Administration: Achieves activity goals as established by management and completes all reports and assignments
in an accurate and timely fashion. Contributes to the hotel''s overall sales effort during planning and strategy phases through research and knowledgeable input.
Responsible for scheduled Saturday coverage.
Community/Trade Involvement: Actively participates in those community and trade organizations that most benefit the hotel''s exposure to the community and the hotel''s bottom line. Performs other duties as assigned or deemed necessary by management
SUPERVISORY DUTIES - None
COMPETENCIES
STRATEGIC SKILLS
Skilled in all facets of our business or specific area of specialty. Highly capable with current practices and processes and looks ahead at opportunities to utilize new products, consumer trends, changes in the marketplace, and technology edge. Has natural instincts and insight for finding the best solution to unclear situations, issues and problems. Reflects on their experience to determine numerous future possibilities and outcomes. Can see how the details fit into the big picture. Is a highly capable and resourceful problem solver. Manages the creative process within the business or department to develop unique solutions. Leverages creative solutions in the organization resulting in competitive advantages. Makes great decisions.
OPERATING SKILLS
Effectively divides, assigns, and delegates work to meet business objectives and goals. Communicates direction and purpose of work resulting in associate ownership, pride, and quality outcomes. Is able to assess how associates can improve performance and guides their developmental path. Is able to motivate and develop associates to their potential and create promotable talent for the organization.
COURAGE
Readily leads when challenges arise and is invigorated by tough situations. Will take an unpopular stand when needed. Can recognize talent individuals and assembles great teams without fear of hiring strong people. Formulates and communicates clear work plans and gives regular feedback on progress towards goals and makes changes accordingly. Let's people know where they stand and can take negative action when needed.
ENERGY AND DRIVE
Is a competitive person who is consistently driven to accomplish and exceed goals. Creates a sense of urgency in matters that will impact the success of their business objectives.
PERSONAL AND INTERPERSONAL SKILLS
Welcoming and warm personality. Demonstrates genuine care for customers and associates. Sets the tone for others in stressful situations by responding in a cool, calm, and collected way. Creates confidence and trust with others and is viewed by others as honest and direct. Is comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels. Can create an environment where associates thrive and actively seek approval of the manager. Conveys trust in associates and elevates their confidence by encouraging decision making and learning opportunities. Is a self-improver who develops a variety of approaches and communication techniques tailored to each situation. Builds high performing teams and compels them to embrace a shared vision for success.
KNOWLEDGE/SKILLS
Requires knowledge of advanced sales techniques. Requires yield management experience. Requires highly developed customer service skills. Requires ability hear, speak, read and write English fluently. Requires 12th grade level mathematics, spelling and reading skills. Requires effective business writing skills.
Must have dexterity/mobility to meet clients on and off premises, to tour property and attend functions, to climb stairs, use door keys and operate basic office equipment. Vision to read fine print and computer screens, to see colors, to observe rooms in poorly lit conditions. Understand and follow verbal/written instructions. Work on more than one task at a time. Develop strong internal and customer relationships . Set and manage priorities and plan activities in advance. Solve problems and make sound business decisions. Respond to coaching, feedback and training. Strong and effective sales skills.
ABILITIES
Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
Education/Formal Training
Minimum of high school diploma or equivalent.
EXPERIENCE
Six months minimum in sales, customer service related position or hotel experience preferred.
MATERIAL/EQUIPMENT USED
General office equipment: computer, typewriter, copier, facsimile, telephone, calculator, etc.
ENVIRONMENT
General office and hotel environment
Requisition Number: 3554889
Position Title: Senior Sales Manager
Property Name: Minneapolis Marriott Southwest (355)
City: Minnetonka
State: MinnesotaEstimated Salary: $20 to $28 per hour based on qualifications.
Sage Hospitality Resources
Sage Hospitality is coming to Minnetonka! As we transition the Minneapolis Marriott Southwest into our Premium Branded division we are looking to hire a Senior Sales Manager to lead this property to success.
We are recognized as an innovative leader in the industry, specializing in the management of Premium Branded hotels. Sage owns and operates hotels representing many internationally known brands including Starwood, Marriott, Intercontinental, Hilton and many others.
Why work for us? We have competitive benefits for our associates but more importantlyTalent is the #1 initiative of our organization. We are focused on developing people and giving them opportunities to make a job a true career. So if you are looking to grow into leadership roles and have a true passion for our industryJOIN US!
Founded in 1984, Sage Hospitality has approximately 6,000 associates nationwide and is based in Denver, Colorado. Culturally we strive to enrich the lives of the associates, guests and the community. We base our actions on our strong values and guiding principles which consist of Integrity, Pride and Team Spirit, Personal and Professional Development, Extraordinary Guest Experiences, Engaging In Our Communities and Driving Performance.
POSITION FOCUS
Meets and exceeds revenue goals by developing new accounts and growing current hotel accounts in a profitable and win-win selling approach.
SERVICE CULTURE FOCUS
To support Sage's Vision of being recognized by our customers as the best in our business through ensuring a culture that makes the ordinary extraordinary! You should champion this culture in every touch point of our business from our associates, guests, owners and communities. The service and courtesy you extend and promote on a daily basis will ensure a healthy and productive culture of serving others with excellence.
ESSENTIAL RESPONSIBILITIES
Achieves a minimum of 90% of productivity goals and 100% of activity goals, as established by management.
Direct Sales: Targets results-oriented high revenue potential sales calls to ensure a successful direct sales program, in
accordance with goals established by department budget and marketing plan. Must have own reliable transportation and possess a valid state drivers license in order to make sales calls.
Key Account Management: Maximizes current hotel key accounts by identifying and capturing those that offer revenue
growth.
New Account Development:: Captures competitor''s accounts through networking, research and reader board surveys in order to target and solicit those most probable to generate new business. Acquires referrals from existing accounts: Follows up on all leads within 48 hours of receipt in an effort to create new business for the hotel, and, when appropriate, sends leads to other Sage hotels. Plans and implements an on-going Targeted Account Development hit list in order to create new revenue and acquire valuable hotel contacts, and contracts. Continually targets and prospects for new business through telemarketing, individual creativity and innovation.
Yield Management: Utilizes yield management techniques by profitably negotiating room rates and function space
commitments in order to enhance the hotel''s financial performance.
Account Service and Management: Maintains well-documented, accurate, organized and up-to-date file management system in order to serve client and employer in the most expedient, organized and knowledgeable manner. Develops strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction.
Develops customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues. Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner.
Product Knowledge: Conducts research, surveys, personal investigation and studies market place and territory in order to effectively capitalize on the hotel''s strengths and competitor''s weaknesses and capabilities.
Time Management: Focuses on revenue-producing activity and maximizes selling time by dedicating a minimum 90% work time on direct sales efforts. Professionalism: Controls expenses while traveling on the property''s behalf in order to minimize department and hotel costs.
Represents themselves, the hotel and Sage Development Resources, Inc. with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude at all times. Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all
co-workers for the best overall performance of the hotel. Displays a neat, clean, and business-like appearance at all
OTHER RESPONSIBILITIES
Administration: Achieves activity goals as established by management and completes all reports and assignments
in an accurate and timely fashion. Contributes to the hotel''s overall sales effort during planning and strategy phases through research and knowledgeable input.
Responsible for scheduled Saturday coverage.
Community/Trade Involvement: Actively participates in those community and trade organizations that most benefit the hotel''s exposure to the community and the hotel''s bottom line. Performs other duties as assigned or deemed necessary by management
SUPERVISORY DUTIES - None
COMPETENCIES
STRATEGIC SKILLS
Skilled in all facets of our business or specific area of specialty. Highly capable with current practices and processes and looks ahead at opportunities to utilize new products, consumer trends, changes in the marketplace, and technology edge. Has natural instincts and insight for finding the best solution to unclear situations, issues and problems. Reflects on their experience to determine numerous future possibilities and outcomes. Can see how the details fit into the big picture. Is a highly capable and resourceful problem solver. Manages the creative process within the business or department to develop unique solutions. Leverages creative solutions in the organization resulting in competitive advantages. Makes great decisions.
OPERATING SKILLS
Effectively divides, assigns, and delegates work to meet business objectives and goals. Communicates direction and purpose of work resulting in associate ownership, pride, and quality outcomes. Is able to assess how associates can improve performance and guides their developmental path. Is able to motivate and develop associates to their potential and create promotable talent for the organization.
COURAGE
Readily leads when challenges arise and is invigorated by tough situations. Will take an unpopular stand when needed. Can recognize talent individuals and assembles great teams without fear of hiring strong people. Formulates and communicates clear work plans and gives regular feedback on progress towards goals and makes changes accordingly. Let's people know where they stand and can take negative action when needed.
ENERGY AND DRIVE
Is a competitive person who is consistently driven to accomplish and exceed goals. Creates a sense of urgency in matters that will impact the success of their business objectives.
PERSONAL AND INTERPERSONAL SKILLS
Welcoming and warm personality. Demonstrates genuine care for customers and associates. Sets the tone for others in stressful situations by responding in a cool, calm, and collected way. Creates confidence and trust with others and is viewed by others as honest and direct. Is comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels. Can create an environment where associates thrive and actively seek approval of the manager. Conveys trust in associates and elevates their confidence by encouraging decision making and learning opportunities. Is a self-improver who develops a variety of approaches and communication techniques tailored to each situation. Builds high performing teams and compels them to embrace a shared vision for success.
KNOWLEDGE/SKILLS
Requires knowledge of advanced sales techniques. Requires yield management experience. Requires highly developed customer service skills. Requires ability hear, speak, read and write English fluently. Requires 12th grade level mathematics, spelling and reading skills. Requires effective business writing skills.
Must have dexterity/mobility to meet clients on and off premises, to tour property and attend functions, to climb stairs, use door keys and operate basic office equipment. Vision to read fine print and computer screens, to see colors, to observe rooms in poorly lit conditions. Understand and follow verbal/written instructions. Work on more than one task at a time. Develop strong internal and customer relationships . Set and manage priorities and plan activities in advance. Solve problems and make sound business decisions. Respond to coaching, feedback and training. Strong and effective sales skills.
ABILITIES
Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
Education/Formal Training
Minimum of high school diploma or equivalent.
EXPERIENCE
Six months minimum in sales, customer service related position or hotel experience preferred.
MATERIAL/EQUIPMENT USED
General office equipment: computer, typewriter, copier, facsimile, telephone, calculator, etc.
ENVIRONMENT
General office and hotel environment
Requisition Number: 3554889
Position Title: Senior Sales Manager
Property Name: Minneapolis Marriott Southwest (355)
City: Minnetonka
State: MinnesotaEstimated Salary: $20 to $28 per hour based on qualifications.
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