Technical Customer Service Representative MN
Company Name:
Arca24.com
Salary period: Annual
Description: In one year, more people chose DIRECTV than the top ten cable TV companies, combined. Help us support property related activity for Owned and Operated (O&O) properties and our third party Sales and Support Center (SSC) clients. Work with MDU customers in relation to technical questions and troubleshooting and provide resolution to service issues. Assist MDU care agents with technical questions and troubleshooting steps.
Responsibilities: Respond efficiently and professionally to customer service issue requests. Assist customers, care agents and installation technicians in a professional manner via inbound and outbound calls as well as email communications. Assist front line associates by answering questions and providing direction on additional steps as needed. Assist technicians with Surf and Talk installations by ensuring provisioning is complete and providing guidance when assistance is needed. Coordinate with 3 rd party providers to process port requests and updates to customer information. Resolve customer service inquiries with one-call resolution or one-call follow-up. Gather information, evaluate options and offer the best solutions. Use internal databases to track client status and monitor property issues. Audit systems to ensure accuracy of information utilizing various resources and programs. Provide advanced troubleshooting to customers outside of a scripted environment. Demonstrate soft phone-skills by treating all customers in a polite and courteousEstimated Salary: $20 to $28 per hour based on qualifications.
Arca24.com
Salary period: Annual
Description: In one year, more people chose DIRECTV than the top ten cable TV companies, combined. Help us support property related activity for Owned and Operated (O&O) properties and our third party Sales and Support Center (SSC) clients. Work with MDU customers in relation to technical questions and troubleshooting and provide resolution to service issues. Assist MDU care agents with technical questions and troubleshooting steps.
Responsibilities: Respond efficiently and professionally to customer service issue requests. Assist customers, care agents and installation technicians in a professional manner via inbound and outbound calls as well as email communications. Assist front line associates by answering questions and providing direction on additional steps as needed. Assist technicians with Surf and Talk installations by ensuring provisioning is complete and providing guidance when assistance is needed. Coordinate with 3 rd party providers to process port requests and updates to customer information. Resolve customer service inquiries with one-call resolution or one-call follow-up. Gather information, evaluate options and offer the best solutions. Use internal databases to track client status and monitor property issues. Audit systems to ensure accuracy of information utilizing various resources and programs. Provide advanced troubleshooting to customers outside of a scripted environment. Demonstrate soft phone-skills by treating all customers in a polite and courteousEstimated Salary: $20 to $28 per hour based on qualifications.
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